Caribbean Travel Instructions

TRAVEL DOCUMENTS
All travel documents are issued ELECTRONICALLY. Your travel consultant will review all documents for accuracy and then will email these documents to you.  You may print your documents to take with you while traveling or you may retain your documents as an email attachment if you are traveling with a smart phone.  Please note check-in procedures for all phases of your travel is handled by giving your last name and presenting a valid U.S. Passport.

AIRPORT CHECK-IN
Airport check-in begins two-hours prior to your departure. You will be required to present a valid U.S. Passport to the airline ticketing agent. You will be denied boarding without a valid U.S. Passport so please ensure all passports are up to date. Keep your passport in your carry-on luggage as you will need your passport when you land in the Caribbean.

Boarding Passes and Seat Assignments
All seat assignments and boarding passes are issued upon check-in at the airport.

Baggage Fees
Every airline charge’s for checked luggage, except Southwest Airlines. If traveling on Allegiant Airlines, you will be charged $25.00 each-way per-piece of checked luggage (subject to change without notice at the discretion of the airline). For additional baggage fees please check with your specific air carrier directly as last-minute changes may occur which may not be readily known to your travel consultant. So please check with your air carrier directly.   

ARRIVAL IN THE CARIBBEAN
Immigration
Each passenger is required to transit through Immigration. Upon landing, you will need to fill out an foreign Immigration form and take this form to the Immigration counter along with your U.S. passport. The Immigration officer will stamp your passport as well as the bottom portion of your form and then will hand back your passport as well as the immigration form.  RETAIN ALL FORMS as you will need these immigration forms again when you depart the Caribbean for your return flight back to the United States.  

Transfer to the Hotel
After clearing Caribbean Immigration and Customs, exit the airport where you will be greeted by a uniformed transfer representative who will be holding a sign with your travel vendors name (such as Apple Vacations, GoGo Vacations, FunJet Vacations, etc.). Your Representative will escort you to your hotel transportation. Please note ALL ground transportation representatives are located OUTSIDE of the airport terminal. 

Hotel Check-In
Upon arrival proceed to the front desk of the hotel. The front desk receptionist will ask your last name and ask to see your passports. He/She will also require a credit card upon check-in as a deposit against room charges (telephone calls made from room, movies ordered on the T.V., etc). The front desk receptionist will issue you an arm bracelet indicating your all-inclusive package. Please do not remove this bracelet during your stay.

CARIBBEAN DEPARTURE PROCEDURES
Reconfirm transfer time back to the airport for your return flight to the U.S.
No later than 24-hours prior to departure contact your on-site hotel representative to reconfirm your transfer time back to the airport for your return flight back to the United States. Vendor offices are located around the corner from the hotel front desk in the main lobby area. 

Airport Check-in
Upon arrival at the airport for your return flight back to the United States, you will need to proceed to the airline ticket counter to check-in for your flight and to receive your boarding pass. You will be required to present your U.S. Passport as well as your stamped Immigration form, which was given back to you when you arrived in the Caribbean and transited through Caribbean immigration.  If you lose this form during your vacation you will have to pay a small departure tax (price is subject to change at the discretion of Caribbean Immigration services). So please be sure to RETAIN ALL IMMIGRATION DOCUMENTS until your trip is complete. 

Arrival back into the U.S.
Upon landing in the U.S. proceed to U.S. Immigration where you will be required to present your passport and immigration form which will be provided by Airline stewardess’s prior to landing. After clearing immigration, proceed to baggage claim where you must retrieve your luggage and then clear U.S. Customs (with your luggage). After clearing U.S. Immigration and Customs…. Welcome Home!

APPLICABLE FOR PARK and FLY PACKAGES
If you have purchased a pre-departure Park and Fly Hotel Package, please contact the airport hotel where you stayed after clearing U.S. Immigration and Customs, so they may pick you up at the airport and bring you back to your vehicle. 

EMERGENCIES WHILE TRAVELING
Inside the U.S.
If you incur an emergency while traveling to the airport please contact your Trofino Tri-Star Travel consultant who is available to assist you with travel emergency’s that may arise (such as missed flights).     

Outside of the U.S. (while at the resort)
Please note our vendors have fully staffed offices at the hotels we use throughout the Caribbean.  If you incur an emergency while on vacation, our vendor representatives are there to assist you directly with any problems that may require immediate attention. While it remains Trofino Tri-Star Travel’s pleasure to assist you please note we work collectively, and in partnership with, our vendors who are best able to assist you in the event of an emergency while traveling outside of the U.S.   

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